FAQ
Shipping and Delivery
When will my order be dispatched?
Black Friday: Allow an extra 7 working days due to high demand. For faster dispatch, choose Express Service at checkout for shipping within 24 hours.
Regular Periods: Orders are dispatched within 48 hours. For quicker delivery, select Express Service.
How long does delivery take within Australia and internationally?
Within Australia: Standard delivery typically takes 3-7 business days with Australia Post, Couriers Please, or Aramex. During the busy Christmas period, please allow for possible delays. Express options are available for faster delivery.
Internationally: DHL Express usually delivers in 3-10 business days, depending on destination and customs processing. Please note that deliveries may take longer during peak times like Christmas.
Please review the cost of shipping here.
Can I modify or cancel my order?
Once an order is placed, it cannot be modified or cancelled. Please double-check your order details before completing your purchase.
Can I track my order?
Yes, once your order is dispatched, we'll send you a tracking number via email. You can use this number to track your order's progress through the courier's website.
What happens if my order is delayed?
If your order is delayed, please contact our Customer Service team at [email protected]. We'll reach out to the courier company on your behalf to get an update and help resolve any issues as quickly as possible.
What happens if a parcel goes missing?
Contact our Customer Service team at [email protected], and we'll connect with the couriers on your behalf to resolve the issue. If you have opted for our shipping protection, a new parcel will be sent express in the event of loss or damage.
Returns and Exchanges
What is your return policy?
Full Price Items: Eligible for a full refund or exchange.
Sale Items: Eligible for a return in the form of a gift card.
Final Sale Items: Cannot be returned. These items will be tagged with the message: "This item is Final Sale and cannot be returned."
To qualify for a return, items must be:
- In original condition, with all tags attached
- Unworn, unwashed, and free from any signs of wear
- Free from pet hair
How long do I have to return an item?
Please notify us within 10 days of receiving the item, and return it within 21 days.
Can I return sale items or items purchased with a discount code?
Yes, these items can be returned for a gift card.
How do I initiate a return or exchange?
Contact us at [email protected] to begin the return or exchange process.
Do I have to pay for return shipping?
Yes, we currently do not offer a free return service.
How long will it take to process my exchange or refund?
Please allow 7-10 days from the point of return. Be sure to keep your return tracking number safe, as providing this can help us expedite your processing time.
Faulty Items
In the unlikely event you receive a faulty garment, please let us know at [email protected]. We'll send a replacement item via express shipping.
Sizing and Fit
How do I choose the right size?
Our garments are in Australian sizing and are true to size. Please refer to our size guide or contact us at [email protected] for more detailed advice.
Do you have a size guide?
Yes, you can find it here.
What should I do if I'm between sizes?
We recommend sizing up.
Can I get specific measurements for an item?
If you need a measurement not listed on the site, please contact us at [email protected], and we'll be happy to provide it.
Are your clothes true to size, or do they run large/small?
Our clothes run true to size unless otherwise specified in the product description. For further assistance, please reach out to us at [email protected].
Product Information
What kind of packaging do you use?
We are committed to sustainability! All our packaging bags are made from compostable materials, and our swing tags are crafted from recycled paper. We are a plastic-free company, ensuring that your order arrives with minimal environmental impact.
Are your clothes ethically and sustainably made?
Yes, they are. Please read more about our ethical and sustainable practices.
What materials are used in your products?
We use a variety of sustainable and recycled fabrics in our collection. Each garment will have its fabric composition listed, and all our fabrics are free from harmful chemicals.
How do I care for my garments?
Care instructions may vary for each garment. Individual care details are provided on the site to give clear guidance.
Are your fabrics hypoallergenic or suitable for sensitive skin?
Our garments do not contain harmful chemicals, and we select materials with comfort in mind to minimize irritation for sensitive skin.
Do you have any stores?
We are exclusively online at this time, allowing us to reach and serve customers wherever they are.
Payment and Billing
What payment methods do you accept?
We accept all major credit cards. Zip Pay and Afterpay are also available.
Can I use multiple payment methods on my order?
No, only one payment method can be used per order.
How do I apply a discount code?
Enter your discount code in the gift card box at checkout and hit "Apply." Please note, discount codes cannot be used on sale or discounted items.
Is it safe to use my credit card on your site?
Yes, our site uses industry-standard encryption to ensure the safety of your payment information.
How is my data protected?
We take your privacy seriously. Our website uses industry-standard encryption to secure your personal information. For more details, please review our Privacy Policy.
Promotions and Discounts
Do you offer discounts or promotions?
Yes, we offer discounts through our loyalty and teacher discount programs. Find out more about these here.
Can I apply more than one discount code?
Only one discount code can be used at a time.
Loyalty Program
How do I join the loyalty program?
You can join by creating an account on our website. Visit our rewards program page to get started. Once registered, you'll automatically start earning points for each purchase.
How does the loyalty program work?
Earn points every time you shop with us! Points accumulate with each purchase and can be redeemed for discounts on future orders. More details on earning and redeeming points are available at our rewards program page.
What rewards can I earn?
As a loyalty member, you can redeem points for discounts on purchases, exclusive offers, and early access to sales. Please note: loyalty points cannot be redeemed on already reduced items.
Do points expire?
Points do not expire.
Account and Subscription
How do I create an account?
Visit this page and follow the prompts.
What should I do if I forgot my password?
You can reset your password by clicking the "Forgot my password" link and following the prompts.
Gift Cards
Do you sell gift cards?
Yes, we do! You can find them on our website.
When do gift cards expire?
Gift cards are valid for three years from the date of issue.
Contact and Customer Support
How can I contact customer support?
Reach out via email at [email protected].
What are your customer support hours?
Our team is available from 7:30 am to 3:30 pm.
How quickly can I expect a response?
We aim to respond within 24 hours, although this may extend to 48 hours during busy sale periods.
Get in touch
Have questions about your order, or a general enquiry?